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Troubleshooting the Music Video Agent

Common issues you may encounter when using the Music Video Agent, and how to resolve them.

C
Written by Christina Turner
Updated this week

The agent stopped or looks stuck

If the Music Video Agent stops progressing or appears stuck, this usually means one or more scenes failed during generation.

In most cases, you can continue without restarting the entire project.


How to continue a stopped generation

When a generation stops, you may see a Continue option.

Using Continue will retry only the failed scenes instead of restarting from the beginning.
This helps save time and avoids re-generating completed scenes.


Retry a single scene vs retry all

If only specific scenes failed, you can retry just those scenes.
If multiple scenes failed or the output is inconsistent, restarting the full generation may produce better results.


Credits and refunds for failed scenes

When a scene fails to generate, credits used for that scene are automatically refunded.

In addition, the system applies a 20% bonus credit compensation for failed scenes.


The Generate button is disabled

The Generate button may be unavailable if:

  • Required inputs are missing

  • A previous task is still processing

  • You are out of available credits

Check the current task status and input requirements before retrying.

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